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Returns

  • Getting stuff online can be tricky sometimes. Want to return something you're not happy with? We get it.

    Just check that they meet the following conditions for exchanges/returns:

    - Within 30 Days of receipt date
    - New/Unwashed/Unscented/Clean with no make up stains
    - With tag intact and in original packaging
    - Not sale items nor purchased with store credit

     

     

    Unfortunately, all jewellery, sunglasses, swimwear, lingerie, lifestyle, sale items and items purchased with store credit or any promo codes are FINAL SALE items and cannot be returned unless stated.

    ANDWELLDRESSED monitors returns to identify potential misuse or abuse of our return policies. As such, we reserve the right to refuse service to anyone.

    RETURN PROCESS

    Fill out the form at Return Center and wait for further instructions.

    Currently, we do not allow returns at our physical store. All returns and exchanges have to be made via our HQ.

    Do drop us an email if you have any enquiries. Refund as credit note is made upon receipt of return parcels within 5 working days.

    *For partial returns of orders, where your order basket falls below $80 after the return, shipping charge will apply. Returns on orders enjoying free shipping as a promotional event, will also be charged shipping fee.

    REFUND

    Refund can be made via 2 methods

    – Store Credit (issued as Gift Card) with 3 months validity
    – Cash/Credit Card Refund with 20% restocking fee deducted

    *20% restocking fee is used to cover all miscellaneous costs associated with processing your order, for eg. payment transaction fees, subsidized courier costs.

    STORE CREDIT

    Store credits have a strict validity of 3 months.

    Requests for cash/credit refunds (restocking fee apply) as an alternative will not be entertained after 1 month of store credit being issued.

    Store credits that expired will strictly not be refunded in cash.

    ILLEGITIMATE RETURNS

    If items do not meet the Returns criteria but are still insisted on being sent back will be mailed back to the sender after a top-up of a delivery fee. If this is refused, item will be donated to a charity of And Well Dressed's choice.